Fix Maintenance without the Dispatch

The best AI tool for you should match some basic criteria:

1. It shouldn't require huge change from your team. If your team has to completely change the way they do things, they likely won't adopt the new AI tool.
2. It must focus on solving a real problem you're dealing with. Latchel helps troubleshoot and vet maintenance requests from residents so that you don't have to.
3. You must realize a real financial return. Lots of AI products represent a meaningful cost line on your P&L without delivering savings or revenues. Ensure the juice is worth the squeeze.

Latchel tailors our troubleshooting AI to maximize cost savings on maintenance. It integrates into your existing processes requiring minimal changes from your team. And the best part is, nobody else on the market can compete on ROI because Latchel's AI delivers the highest resolution rates at costs that meet your budget.

Think of resolving resident maintenance issues like a customer service funnel. The earlier in the funnel you can solve problems, the more efficient your maintenance will be.

Latchel places AI at the very top of that funnel to provide the fastest troubleshooting response possible. But this won't work every time. Sometimes residents just want to talk to a real person, and other times there issue will be complex enough that AI alone won't handle it.

Now we move to the next phase of the funnel where an expert human layer is required to get the best result. With other AI companies, this might be where you and your team come in, but with Latchel you have the option to have our expert maintenance people step up first.

You can sit back and take the reins on the third layer of the funnel if the issue is super complex or requires escalation.

Yes, Latchel offers their AI solution as a standalone product if you do not want to use the human expert layer.

If an issue requires escalation, the AI will pass the issue directly to you and your team instead of passing it to Latchel's expert human troubleshooters.

Our AI platform is designed for you to make it your own. You don't need to know any code, we've build the backend settings so it is dead simple to go in and tweak everything to fit your needs.

We believe any AI product you use should be bespoke to your company.

This means you can define custom rules for the AI, create a bespoke knowledge base about your unique properties, and even tailor the level and degree of troubleshooting the AI will do based on your unique resident profiles.

Many platforms claim to allow you to train the AI, but often times this just means you have to tell a support person what to do. Latchel's AI doesn't require rigid scripting to customize. You can write rules in everyday english just like if you were asking an employee to adjust something in their workflow.

Latchel's products breakdown into a few categories. It is easiest to think of them in three themes:

Maintenance Intake - multiple product tiers that help troubleshoot maintenance, create work orders, and automatically dispatch emergencies.

Full Lifecycle Software - a software product that uses workflow builders and AI automations to streamline the coordination of normal work orders after Maintenance Intake is completed. Automate the scheduling and dispatch of vendors, follow up communication with residents, and invoice collection.

Chargeback Program - a product that helps you identify resident caused damages and collect chargebacks from residents. Residents pay a small monthly fee to enroll creating new revenues for you, and they can use the Chargeback Program to get up to $2,700 per year in damage reimbursements. 

Latchel automatically integrates or synchronizes data with the platforms below:

• Yardi
• Appfolio
• Buildium
• Rent Manager
• Rentvine
• Propertyware
• Leonardo247

Several other platforms have light versions of our integrations or data pipelines that can be configured to mimic integrations:

• Aptly
• Lead Simple
• Entrata
• Realpage
• MRI